Shipping policy

Thank you for shopping with HiPAINT. We are committed to delivering your hand-painted artwork safely and efficiently. Please read our Shipping Policy before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment is received.

Because many of our paintings are hand-painted or made to order, some orders may require additional preparation time. If there is any significant delay, we will notify you by email.

Orders are not processed or shipped on weekends or U.S. public holidays.

Shipping Times

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 8–18 business days
Rest of the World: 10–20 business days

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

We may occasionally offer free shipping promotions on eligible orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number (when available) so you can monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Shipping Delays

While we work hard to deliver your order on time, HiPAINT is not responsible for delays caused by:

Shipping carriers
Customs inspections
Severe weather
Natural disasters
Public holidays
Incorrect shipping information provided by the customer
Other circumstances beyond our control

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided and your order has not yet shipped, contact us immediately at info@hipaint.art.

Once an order has been shipped, we cannot guarantee address changes.

Lost or Damaged Packages

Please inspect your order upon delivery.

If your package arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at info@hipaint.art and include your order number along with photos of the package and artwork.

If a package is lost in transit, we will work with the shipping carrier to investigate the issue and assist in finding a suitable resolution.