Refund policy
At HIPAINTART, we take pride in creating high-quality hand-painted artwork. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your artwork must:
- Be in the same condition in which it was received
- Be unused and undamaged
- Be returned in its original packaging
- Include proof of purchase or your order confirmation
To request a return, please contact us at info@hipaint.art.
Return Address:
HIPAINTART
[INSERT RETURN ADDRESS]
Once your return is approved, we'll provide instructions on how to return your item. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
If you have any questions about returns, email us anytime at info@hipaint.art.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your artwork arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at info@hipaint.art. Please include your order number along with clear photos of the artwork and its packaging so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
- Custom or commissioned artwork
- Personalized paintings
- Clearance or final sale items
- Gift cards
If you're unsure whether your purchase qualifies for a return, please contact us before placing your order.
Exchanges
We do not offer direct exchanges.
If you would like a different artwork, you may return your eligible item in accordance with this policy and place a new order after your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason.
To qualify, the artwork must be returned unused, undamaged, in its original packaging, and accompanied by proof of purchase.
This right does not apply to custom or personalized artwork.
Refunds
Once we receive and inspect your returned artwork, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@hipaint.art.